The Price of “Wow”

…the flawless moment was the one that took me perfectly by surprise and probably cost Disney about $1.

round-window-stone-frame-detail-4738561420 plus years ago, when my children were 5 and 7 we traveled to Walt Disney World. Breakfast with Mickey, the Electric Light Parade, the fireworks and the whole shebang – we did it all. But hands down, the most flawless moment of entertainment was the one that took me perfectly by surprise and probably cost Disney about $1.

It happened when my daughter’s shoe came untied just inside the entrance into Cinderella’s castle. Bored and easily distracted I started looking around at the crowds and amazing architecture when I noticed a window in the second level of the castle.  As I was thinking about how elaborate it was to build a prop with that much detail the curtain started to move.

It was the WITCH! From her perch inside the castle she leeringly locked eyes with me.  Me, standing there frozen and not believing that this extraordinary event was happening for only me.  I was breathless!

Standing dumbstruck I was afraid to look away for fear of losing the moment to eternity when I finally broke away and yelled to my wife,

“LOOK!”

“THERE! In the window!!!”

Where?  What? She replied.

I looked back and she was gone.

We stood there another 10 minutes waiting for her to return.  The kids kept wanting to go and I wouldn’t let them leave this newly claimed holy ground.  It HAD to happen again, soon.

It didn’t.

I had to rectify my want for more with the solace that it was uniquely and wonderfully only ever going to happen for me, once.  That Disney.  They’re freakin’ awesome!!  Don’t you love being surprised when you think you can’t?

Making a moment of “wow” doesn’t mean spending $50,000 a day on fireworks displays.  It means creating the unexpected perfection of a personal treat.

Psychological Safety in Teams

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Almost a year ago Google published its research on how to build the Perfect Team.  Not only did the research show that people who work in teams are happier, spot problems faster, and produce solutions much more quickly; it showed that the relationships between team members matters, too.

Most of us have memories of being stifled in a group that was highly competitive and even feeling as though contributing to the group might be personally harmful from the risk of being wrong or even ridiculed.

The key to making groups tick ends up being about values and norms among peers – some of us call it culture.  If we can understand and impact the motivations and normative expectations of the group, then teams can improve dramatically.  What the article coined as “psychological safety” is the ability of a team to relax socially and without the potential fear of being a failure.  These groups stood out as the constant winners in productivity and creativity.

It certainly seems that this type of research endorses an age-old theme of supporting each other’s dignity.  Since the future of our work will almost certainly require being a part of a winning team we should spend time understanding how the quickest and most satisfying road to success demands the development of relationships.

Do you feel safe to be the most creative person that you can be?  Are you called as a leader to sponsor safety for others?  How do you do it?

“Super Trouper isn’t a Person”

 

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Of the three great motivations: coping, validating my identity, or other-centeredness; which one are you?

Kudos to a great mentor, friend and psychotherapist, Joe Gross.  He was a huge fan of following the “why”. Dr. Gross would often explain that if we understand the motivation then we can deal with the energy behind it.

When the idea that “what’s in it for me?” is expanded to include my need to be respected as a contributor, essential to someone else’s life, or valued as a person then our purpose for being energized into society becomes wrought with pathways toward becoming useful to others.

But here is an even deeper truth.  The greatest paradigm of this thought is unexperienced even in the validation of one’s own self-worth.  What if our “why” reached beyond the stars and into an aspect of value that permeates relationships?  Being validated as a good speaker on the public stage pales to being a portion of a process that succeeds in giving a modest hope for life to a desperately poor or ill individual, or advocating for change from a quiet place in the universe where we are not in the spotlight but still remain essential to the greater good.

We will never succeed in promoting every life to the place of honor at the figurative table – it is a perfectly failed proposition.  What we can do is give in to the ideal that leaders who hold perceived positions of prestige are propped up by the sinew, bone and spirit of the true sowers of the harvest.  If you have a culture that holds success to be the Super Trouper brand spotlight moment our parents told us all that we deserve then you are growing a large group of disenfranchised employees.

A leader’s truest function is connecting the success of their people with reason and purpose associated with the greater good of the community we serve. Being the figurative Super Trouper is actually doing just that – shining light on other people.

Do you spend time connecting people with their why?  Do you have a good vision of your own reason for working?