What I observed at the convention:

• Mobile phones are not essential.

• It really is true – if it isn’t at Walmart; you don’t need it

Here’s your nugget:

Patients/people/we/YOU are smart.

They know what we are doing and even why.  They know when you are honest and when you are stressed.  They know when you’re not getting along with your peers.  And, NOTHING will ever replace a confident gaze and an honest, accepting smile that is aimed precisely, and uninterruptedly at you (…. actually, I’m pretty sure it’s the most powerful weapon in our arsenal for building relationships.)